Is there a contract ? There is no contract when signing up. Our Telkom LTE is a month to month product.
What RICA rules apply ? When signing up we require a certified copy of your ID and Proof of Residence – not older than 3 months.
Can I upgrade my data package ? Yes, the upgrade will be valid from the first (1st) day of the following month.
Can I downgrade my data package ? Downgrades can only be done by canceling your current data package and sign up for a new data package. A downgrade fee does apply.
Can I view my data usage ? Yes, You can view your usage by logging into the Customer Zone. You can also set up usage notifications via email or SMS to keep up to speed!
How long does my data rollover for ? Data rolls over until the end of the following month. Unused night surfer data does not roll over
Can I move my router to another address? No, Fixed LTE-A means your SIM card is locked to the closest cellular towers that service your address. If you move your router, the SIM card will be “soft locked” and can only be reactivated once you return to the original address.
Can I top-up my data if I run out ? Yes you can. Top-ups can be done via the clientzone.
- 5GB @ R99 (5GB Anytime + 5GB Night Surfer)
- 10GB @ R149 (10GB Anytime + 10GB Night Surfer)
- 20GB @ R249 (20GB Anytime + 10GB Night Surfer)
- 40GB @ R359 (40GB Anytime + 40GB Night Surfer)
- 60GB @ R459 (60GB Anytime + 60GB Night Surfer)
- 120GB @ R759 (120GB Anytime + 120GB Night Surfer)
- 220GB @ R1059 (220Gb Anytime + 220GB Night Surfer)
What hardware do I receive with the package I choose ? When signing up you will received a ZTE MF283 router on a rental basis only.
** Hardware remains the property of Vox.
How long will delivery take to receive my SIM card ? Delivery of new SIM cards can take up to 7 – 10 working days.
What is the delivery fee? The delivery fee is included in the activation fee of which it costs R149 once-off.