Pure Uncapped DSL is a uncapped and unthrottled internet connection. There is no fair use policy which allows users to use unlimited data without having to worry about being throttled. Advantage also is that you don’t need a telephone line.
Is there a contract ? There is no contract when signing up. Our Pure Uncapped DSL is a month to month product.
How can I check if my area is covered for DSL ? Select this link https://www.lightwiretelecom.co.za/fibre-live-notification/ fill in the form and one of our sales agents will check if your location is covered.
What supporting documents is required ? When signing up we require a certified copy of your ID and Proof of Residence – not older than 3 months.
All Pure Uncapped DSL packages include free installation. Excluding a router. Installation can take between +- 2 – 8 weeks to be installed.
Is there a cancellation fee ? If you cancel within 12 months from installation you will be liable for the full installation fee.
Can I upgrade or downgrade my DSL package? You may upgrade or downgrade at any time, but please note that the upgrade action may attract a small upgrade fee. Downgrading within the contract term will result in a penalty payable. Cancellations on the Uncapped DSL packages are dependent on the contract terms agreed to with Vox Telecom and require at least one calendar month’s notice.
How does Vox billing work ? Monthly subscriptions are billed in advance while set up fees and top-ups are billed in arrears.
Example: If your invoice date is the 1st March, Vox will add to that invoice your full package subscription cost covering the upfront period (01 March – 31 March). Your first bill will also include a pro-rated period of billing from when the fibre was activated up until the next billing run where your full subscription will be added, so your first bill may look a lot higher than your base package cost as it may include a pro-rated billing portion from the previous period.