What You Need To Know
Most frequent questions and answers
Is there a contract ? There is no contract when signing up. Our MTN Fixed LTE is a month to month product.
What RICA rules apply ? When signing up we require a certified copy of your ID and Proof of Residence – not older than 3 months.
When is night surfer data available ? Night Surfer data is available to use between Midnight to 6am.
Can I upgrade my data package ? Yes, the upgrade will be valid from the first (1st) day of the following month.
Can I downgrade my data package ? Downgrades can only be done by canceling your current data package and sign up for a new data package.
Can I view my data usage ? Yes, You can view your usage by logging into the Customer Zone. You can also set up usage notifications via email or SMS to keep up to speed!
How long does my data rollover for ? Data rolls over until the end of the following month.
Can I move my router to another address? No, Fixed LTE-A means your SIM card is locked to the closest cellular towers that service your address. If you move your router, the SIM card will be “soft locked” and can only be reactivated once you return to the original address.
Can I top-up my data if I run out ? Yes you can. Top-ups can be done via the clientzone. Allow 24-48 hours for processing of the order.
- 5GB @ R40.00
- 10GB @ R70.00
- 25GB @ R150.00
- 50GB @ R300.00
- 100GB @ R500.00
What hardware do I receive with the package I choose ? When signing up you will received a ZTE MF286C router on a rental basis only.
** Hardware remains the property of Vox.
How to cancel my SIM & Router Rental Package ? We will require a 1 month calendar notice if you would like to cancel your SIM and Router service.
SIM + Router Rental Return Policy After Cancellation ? If you cancel your service the Rental Router is to be returned back to Vox in good condition.
How long will delivery take to receive my SIM card ? Delivery of new SIM cards can take up to 7 – 10 working days.
What is the delivery fee? The delivery fee is included in the activation fee of which it costs R99 once-off.
